Please use care when typing a temporary password as some letters and numbers look alike. Temporary Password must be entered exactly as it appears in the received from Virtual Gateway. Executive Office of Health and Human Service of 5ĥ You cannot reuse recently-used passwords. If after several attempts you still receive this message, call Virtual Gateway Customer Service for assistance. Please try again, retype your Username and Password and click Submit. If you receive the error message Invalid user name & password. If you feel your password has been compromised, change your password immediately. Use passwords and responses that you are likely to remember, and be sure not to post this information where others can access it. Password and Security Notes and Tips Any time you change your password, forget your password, or call Virtual Gateway Customer Service with a password question, you will need to answer some of the seven secret questions or provide other security information as verification. Once your password has been accepted, the Business Service page will display. (Note: This is the temporary password you received via ) 9. Executive Office of Health and Human Service of 5Ĥ Important: In order to successfully change your password, read and follow the password requirements shown on the Change Password page. Figure 5: Sample with VG User Name and Temporary Password. Once you receive your new (temporary) password via ( Subject: Virtual Gateway Password Reset), log in to the Virtual Gateway using your Username and Temporary Password. You will be returned to the Welcome Virtual Gateway User page. Figure 4: Forgot Password, Confirmation page. If you do not receive the message within a reasonable period of time (please allow at least 20 minutes), please call Virtual Gateway Customer Service. Note: The message will be sent to the address listed in your Virtual Gateway account. The Forgot Password page will appear with a confirmation message stating that your password has been reset and that you will receive an with your new password. Note: If you make a mistake or answer a question incorrectly, you will be asked two additional Executive Office of Health and Human Service of 5ģ secret questions. Answer all questions listed (answers are not case sensitive). ![]() Figure 3: Forgot Password, Answer Questions page. Two of these secret questions (randomly chosen) will appear on your screen. The first time you logged in to the Virtual Gateway you were asked to answer a series of secret questions (also known as Authentication Questions ). Note: If you have forgotten your username, you will need to call Virtual Gateway Customer Service (see contact information below). Executive Office of Health and Human Service of 5Ģ 2. Figure 2: Forgot Password, Enter Username page. Figure 1: Welcome to the Virtual Gateway Login page. ![]() ![]() From the Welcome Virtual Gateway User page, click the Forgot Password link. Table of Contents for this job aid: Steps to Reset a Forgotten Virtual Gateway (VG) Password.1 Password and Security Notes and Tips.4 Questions or Need Assistance?.5 Steps to Reset a Forgotten Virtual Gateway (VG) Password The following steps guide you through resetting your Virtual Gateway Password: 1. Refer to this job aid, for more information on how to reset your Virtual Gateway password, if forgotten. ![]() A successful logon will take you to the Virtual Gateway Business Services page where you can then access your specific business service application. From the Virtual Gateway s website ( click Logon to Virtual Gateway to log on to the Virtual Gateway. 1 Summary of Job Aid In order to access a Virtual Gateway s business service, you must first log on to the Virtual Gateway (VG).
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